FAQs

What types of LED beauty devices do you offer?

LuxLED GLOW™ specialises in a variety of innovative LED beauty devices, including professional-grade facial masks & photon therapy machines. These products utilise light therapy technology to address various skin concerns such as rejuvenation, anti-aging, and acne treatment.

What is the difference between the LED mask and the photon machine?

Both devices use advanced LED light therapy to improve skin health, but they cater to different preferences:

  • LED Mask: A lightweight, wearable option that fits directly on your face for a hands-free, portable experience.
  • Photon Machine: A larger, foldable device that allows for full-face and body treatments.

Both deliver powerful, non-invasive skincare benefits—choose the one that fits your routine best! 😊

How does light therapy work for skin treatment?

Light therapy operates on the principle that specific wavelengths of light can penetrate the skin and stimulate cellular processes. For instance, red light is known to promote collagen production, while blue light targets acne-causing bacteria. This scientifically-backed approach can lead to noticeable improvements in skin health.

Are your products suitable for all skin types?

Yes, our LED beauty devices are designed to be safe and effective for all skin types. However, individuals with specific skin conditions or sensitivities should consult with a dermatologist prior to use to ensure compatibility with their skin type.

How often should I use the LED facial mask for optimal results?

For best results, it is recommended to use the LED facial mask 3-5 times per week. Each session typically lasts between 10 to 40 minutes, depending on the specific treatment goals. Consistency is key to achieving desired outcomes.

Can I use the LED devices in conjunction with other skincare products?

Yes, our LED beauty devices can be integrated into your existing skincare routine. It is advisable to make sure your skin is clean & dry, apply serums or moisturisers of your choice after using the device to enhance absorption and efficacy. However, avoid using products that contain retinol or acids immediately before treatment to prevent skin irritation.

What safety measures should I take while using the LED devices?

While our devices are designed with safety in mind, it is essential to follow the user manual instructions carefully. Avoid direct eye exposure to the lights, and ensure that the device is used on clean, dry skin to maximise effectiveness and minimise any potential irritation.

What is the expected lifespan of your LED devices?

The LED lights in our devices are engineered for longevity, typically lasting up to 50,000 hours of use. With proper care and adherence to usage guidelines, you can expect your device to provide effective treatment for many years.

Do you offer a warranty or guarantee on your products?

Yes, LuxLED GLOW stands behind the quality of our products. We offer a warranty that covers manufacturing defects, ensuring that you can purchase with confidence. Please refer to our returns policy for specific details.

SHIPPING & RETURNS:

What shipping options are available?

It's Free! Hoorah!...We strive to process and ship all orders as quickly as possible. Below are our general shipping guidelines:

  • Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays).
  • Delivery Time: Once shipped, orders are estimated to arrive within 5-7 business days. Delivery times may vary depending on your location, carrier delays, or other unforeseen circumstances.
  • Tracking Information: A tracking number will be provided once your order has shipped.

Please note that shipping estimates are subject to change, and we are not responsible for delays caused by carriers. If you experience any issues with your delivery, please contact our support team via our chat icon, or email us at sales@luxledglow.com

Do you offer tracking?

Yes, tracking will be supplied as soon as your order has been shipped, if you have any questions or issues, you can always contact us via the chat icon bottom right or by email at: sales@luxledglow.com

What is your returns policy?

You can view our refund policy here.

DISCLAIMER:

LuxLED GLOW products are intended for personal skincare use only. By purchasing and using our products, you agree to the following terms:

  1. Proper Use & Precautions:

    • Always follow the instructions and safety guidelines provided in the user manual.
    • Do not use the device while charging.
    • Avoid direct eye exposure to LED light. Use protective eyewear when required.
    • Individuals with sensitive skin, medical conditions, or known allergies should consult a healthcare professional before use.
    • Not suitable for: Pregnant women, children, individuals with thyroid conditions, or those with light sensitivity disorders.

  2. No Medical Claims & No Guaranteed Results:

    • LuxLED GLOW products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
    • Results are not guaranteed and will vary depending on individual skin type, condition, and adherence to proper skincare routines.

  3. Liability Waiver:

    • LuxLED GLOW and its affiliates shall not be held liable for any injury, adverse reaction, or damage resulting from improper use, failure to follow instructions, or pre-existing conditions.
    • The user assumes full responsibility for using the product safely and correctly.

  4. Indemnification:

    • By using this product, you agree to indemnify and hold harmless LuxLED GLOW and its affiliates from any claims, damages, or legal actions arising from misuse, unintended side effects, or dissatisfaction with results.

By purchasing and using this product, you acknowledge that you have read, understood, and agreed to this disclaimer and waiver of liability. You can find this disclaimer & more information in our terms of service.

 

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